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Refund policy

Refunds & Returns

Because STIMS is a consumable food product, we do not accept returns (opened or unopened) for safety and quality reasons.

Satisfaction Guarantee (Replacement or Store Credit Only)

We stand behind STIMS. If you’re not satisfied with your purchase, contact us within 30 days of delivery and we’ll make it right with either:

  • a replacement, or

  • store credit (for future purchases).

No cash refunds.

To help us improve and prevent abuse, we may ask for:

  • your order number, and

  • a quick photo of the product/packaging (and what remains).

Limit: one satisfaction claim per customer/household.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos of:

  • the item(s), and

  • the shipping packaging.

We’ll send a replacement or issue store credit.

Not eligible

We generally can’t offer replacement or credit for:

  • issues reported outside the timeframes above,

  • orders placed incorrectly (wrong address/flavor/quantity),

  • items that have been fully consumed,

  • normal wear/tear of packaging during shipping that doesn’t affect the product.

Shipping fees

Shipping charges are non-refundable and not eligible for store credit unless we made an error.

Purchases from other retailers

If you purchased STIMS from another seller or retailer, any remedy must be handled through that seller’s policies.

Contact

Email support@stims.co with your order number and details.